When booking a hotel, making the selection is relatively easy. You pick your location, check their “Star Rating” and typically select a brand or chain you're familiar with, right?
For stays of 30 nights or more, you may be looking for a more spacious and cost effective temporary housing solution. Selecting the right temporary housing company can be a daunting task. There is no “Star Rating” and most likely you won’t recognize any familiar brands.
If you want to make the right choice, here are the 10 Questions to ask any provider you are considering:
1) What does this rate include? Get in writing a complete list of services that the quote includes to avoid any surprises on your bill. Read the contract carefully. If the contract is 10 pages deep and you need a magnifying glass to read it, walk away!
2) Are you a member of the Corporate Housing Providers Association (CHPA)? All CHPA members abide by a professional Code of Ethics. You can visit their website for a complete list of all members in your desired area.
3) Do any of your staff have their CCHP designation? This is the industry’s symbol of expertise and excellence. Having this designation demonstrates a commitment to their industry and the clients they serve.
4) What other Associations are you a member of? Another good indication of their level of professionalism and commitment to their clients is the company’s involvement in the Industries that use their services (Insurance, Relocation, Corporate Travel etc.).
5) How long have you been in business? Longevity in the Industry is a good sign that you are dealing with a company you can trust. Ask for and check references before committing to contracts.
6) How can I reach you outside of regular office hours? Trust me! You definitely want to ensure the company is easily accessible. If you found them online and have only been communicating by email, try calling them as well - and try calling after hours to see how responsive they are.
7) Do you have Liability Insurance? This may seem like a silly question but you would be surprised to know that many providers do not. It’s a cost savings to the provider but a huge liability and risk for the client. If the contract doesn’t have a clause that mentions insurance coverage that is a good indication they don’t have any.
8) Are your Housekeeping and Maintenance Staff Bonded and Insured? These are the people who will have access to your home and your personal belongings. Being bonded and insured provides a company full financial coverage from damage, theft or any other issues.
9) What is your business model? There are three business models for corporate apartments: direct, third-party, and blended. “Direct” is when the suite you are offered is managed directly by the company you are booking with. “Third-party” is when the suite is essentially sub-leased from another temporary housing company. A “Blended” business model is a combination of both renting directly and 3rd Party.
10) What if I am not 100% Satisfied? If the provider does not have a Satisfaction Guarantee, chances are, there'is a reason! They must be willing to offer an alternate suite/location or refund your stay.